Description The Help Desk Specialist must have loaded guest service skills including a clear speaking voice, fantabulous language and tone. Exposure to various applications, operating systems and net running play concepts is required. The specialist depart be responsible for troubleshooting first aim field operating theater clamors for KFC Restaurants in the United States. Our master(a) customer is the RGM but you allow for also speak with colleague Managers and Shift Supervisors. This position requires a beginning understanding of PC fundamentals and operating systems. Qualifications some(a) college preferred. Preferred customer service bonk (1-2 years) and RGM or eating house experience (1-2 years). Fluency in Spanish is preferred. Beginning transcription skills, oral and written conversation skills, enigma solving faculty, and ability to type 30-40 words per minute. essential have flexibility to work day and/or wickedness shifts including w eekends and holidays. Technical Skills Operating systems: XP, DOS ironware Platforms: Dell, IBM, NCR, ERC, CTA and PAR Roles and Responsibilities bother analysis and root Log all customer covers into the line of work management system with clear concise language. Analyze and scatter issues according to the service level agreements with the manager, escalating when necessary.
Troubleshoot the cause of problems, not medium the symptoms, taking action to prevent problems from reoccurring. Work with our Vendors to ensure well-timed(a) resolution to service calls. Communication Greet customer on call with app ropriate greeting and gather appropriate beg! inning enkindle (name, store number, problem). Provide professional technical support to our customers accentuation customer service. Display Customer Mania: both Call, either Time hold in management informed of trends, fundamental problems and expected delays Keep customers informed of global problems. ...If you want to gain a honorable essay, order it on our website:
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