E-Banking

MP A R Munich Personal RePEc Archive The Impact of E-banking on client Satisfaction in Nigeria Ahmad Bello, Dogarawa Ahmadu Bello University, Zaria-Nigeria 2005 Online at http://mpra.ub.uni-muenchen.de/23200/ MPRA Paper nary(prenominal) 23200, posted 10. June 2010 / 06:59 The Impact of E-banking on Customer Satisfaction Page 1 of 13 BACKGROUND OF THE STUDY 1 Electronic commerce is like a shot thought to hold the promise of a new mercenary alteration by offering an inexpensive and direct management to exchange information and to sell or buy products and services. This revolution in the market place has set in cause a revolution in the banking sector for the provision of a payment system that is compatible with the demands of the electronic marketplace. Electronic-commerce in Nigeria is in an embryonic stage. However, one area of electronic-commerce that has proven successful in Nigeria is electronic banking (Ebanking). The term electronic banking or e-banking covers both computing device and telephony banking. It refers to the use of information and communication technology by banks to provide services and manage customer relationship more(prenominal) quickly and most satisfactorily (Charity-Commission, 2003).

Burr (1996) describes it as an electronic connection between the bank and the customer in target to prepare, manage and control financial transactions. Electronic banking according to Al-Abed (2003) is an umbrella term for the process by which a customer may perform banking transactions electronically without visiting a brickand-mortar institution. Lustsik (2004) describes electronic banking as a variety of the following platforms: Internet banking, telephone banking, TV-based banking, mobile phone banking, and PC banking. For the purpose of this research, we define electronic banking as the delivery of banking services and products through the use of electronic means irrespective of place, time and distance. Such products and services preempt include deposit-taking, lending, account... If you want to get a full essay, cabaret it on our website: Orderessay

Order your essay at Orderessay and get a 100% original and high-quality custom paper within the required time frame.