Quality Management and Customer Satisfaction

Wal-Marts Strategic Quality Management and client mirth MGT/449 December 5, 2010 Dr. Olivia Herriford Wal-Marts Strategic Quality Management and Customer Satisfaction One organization that has become successful in umpteen aspects of satisfaction and quality is Wal-Mart. This organization started out providing basic products to customers during accepted hours of the day and evening, and then expanded the become Wal-Mart Supercenters by too providing groceries and becoming a 24-hour establishment. By making these changes in their organization, Wal-Mart has provided super satisfaction to both its internal and external customers. To better bring in Wal-Marts level of quality and customer satisfaction, Learning team C has conducted a SWOT analysis of the organization, developed a vision and mission statement, and created strategic plans and objectives for the organization. SWOT Analysis Strengths Wal-Mart has a broad deal of strengths which is app arent due to their incredible success passim the years. Wal-Mart has mastered the process of production, movement of goods, warehousing of goods, ensuring goods arrives on magazine at the right place, and for a cheap price.

Wal-Marts base of operations was built upon understanding, identifying, and knowing exactly what customers want from their retailer and having this study has contri stilled to their tremendous success. Wal-Mart is a powerful retail brand which has the report for providing a wide range of products all in whizz store, value for money, and convenience. Weakness Wal-Mart has a weakness that shapes not only their image, but the livelihood of people in numerous communities. In many places when a new Wal-Mart comes to their community most small retailers are forced out of business due to the retail giant. on that point are many moral customers, who are concerned with the interests of the small retailers. This concern quickly turns to anger when they see Wal-Marts monopolizing talent that... If you want to get a full essay, order it on our website: Orderessay

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